FEEDBACK MANAGEMENT SYSTEM

A bank wanted to capture customer sentiment in an engaging and non-intrusive way to help them improve their service standards

THE PROBLEM

A large public institutional bank wants to monitor the satisfaction rate on the quality of services and transactions delivered to their stakeholders.

THE SOLUTION

Monstar Lab PH developed a Feedback Management System (FMS), a combination of both hardware and software application where external clients can give their insights and suggestions to the services /transactions performed by the identified department/s.

LANGUAGES

Java Server Pages (JSP), JQuery 1.9.0, Bootstrap v2.2.2, Spring MVC 4.1.2, Spring Security 3.2.5, Hibernate (JPA 2.1), Android, IBM DB2, Opentides 3, Websphere 10.5

THE RESULT

24+

Locations nationwide

75k+

Feedback gathered since

first use

240+

Avg. daily respondents

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