MOBILE BANKING WEB & MOBILE APP
Smooth customer experience and reliable service achieved through rigorous quality assessment and testing.
One of the country’s highly ranked financial institutions launched their own mobile and web application to service customers. However, their digital assets have started experiencing slowdown affecting the customer experience thus leading to an increase in customer complaints.
Monstar Lab Philippines was tapped to help identify the problems causing the slowdown.
A performance test and architectural review were undertaken.
- Monitoring tools were installed in all servers
Identified time-consuming operations
Load test was used to find the bottlenecks
HTML optimization to ensure optimal response times
2. Architectural Review
- System capacity forecasting
After identifying critical points and applying necessary updates and adjustments.
Avg. Transaction Time
from 15 - 30 sec
Page size optimized and reduced to more than
INCREASED the number of server requests the system can handle at a time
[rpm = request per minute]
from 5 rpm
from 12 rpm
Page load time