MOBILE BANKING WEB & MOBILE APP

Smooth customer experience and reliable service achieved through rigorous quality assessment and testing.

THE PROBLEM

One of the country’s highly ranked financial institutions launched their own mobile and web application to service customers. However, their digital assets have started experiencing slowdown affecting the customer experience thus leading to an increase in customer complaints.

THE SOLUTION

Monstar Lab Philippines was tapped to help identify the problems causing the slowdown.

A performance test and architectural review were undertaken.

  1. Load Testing

  • Monitoring tools were installed in all servers
  • Identified time-consuming operations

  • Load test was used to find the bottlenecks

  • HTML optimization to ensure optimal response times

  • Database setting

  • Network bandwidth

 

    2. Architectural Review

  • System capacity forecasting

RESULTS

After identifying critical points and applying necessary updates and adjustments.

Avg. Transaction Time 

REDUCED to

3.7sec.

from 15 - 30 sec

Page size optimized and reduced to more than

60%

INCREASED the number of server requests the system can handle at a time

[rpm = request per minute]

38rpm.

from 5 rpm

Average Load

61rpm.

from 12 rpm

Max Load

Page load time

3x FASTER

Do you want to see more of our works?

LET'S GO AND CREATE

AWESOME THINGS TOGETHER!

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